1. Introduction & Commitment
Pro Plumber Windsor CO ("we," "our," or "us"), operating at proplumberwindsorco.com, values your personal privacy. This Privacy Policy outlines how we collect, use, and protect information gathered when you visit our website or request plumbing dispatch services in Windsor, Colorado.
2. Information We Collect
We only collect information necessary to provide licensed master plumbing services and customer support:
- Contact Information: Your name, phone number, and email address when you call or submit a service request.
- Service Location: Your street address and neighborhood in Windsor, CO (80550) to route mobile service vehicles.
- Plumbing Details: Descriptions, photos, or diagnostic notes regarding your plumbing fixtures, water supply, or drainage issues.
- Technical Device Data: Non-personally identifiable server logs, IP addresses, browser types, and anonymized analytics to ensure optimal website performance and mobile usability.
3. How We Use Your Information
Your data is used strictly for operational purposes:
- Confirming service dispatch times and triaging emergency water leak shutoffs.
- Generating itemized flat-rate quotes and honoring parts and labor warranties.
- Fulfilling Town of Windsor and State of Colorado building permit and inspection filings where required by plumbing code.
- Communicating appointment reminders and follow-up quality checks.
4. Zero Sale of Personal Data
We do not sell, rent, or trade your personal information to third-party data aggregators, lead generation networks, or marketers under any circumstances. Your contact details are shared only with our internal dispatch staff and certified plumbers directly assigned to your repair.
5. Security & Data Retention
We maintain modern technical safeguards, including SSL/TLS 256-bit encryption across our entire domain, to protect data against unauthorized disclosure, interception, or misuse. Customer service records are maintained solely to support ongoing equipment warranties and plumbing code inspection verification.
6. Your Rights & Inquiries
You have the right to request access to, correction of, or deletion of your personal records from our scheduling database at any time. For questions regarding our privacy practices, please contact us by phone at (970) 514-6990 or visit our contact page.